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Setup Guide

Thermal Printer Setup

Connect a thermal receipt printer to auto-print incoming orders.

Supported printers: Star Micronics TSP100 series, Epson TM-T88 series. Both connect via Wi-Fi to the same network as your ordering device.

1

Connect the Printer to Wi-Fi

  1. Power on the printer and hold the Feed button for 3 seconds to print a configuration page.
  2. Note the printer's MAC address from the configuration page.
  3. Using the Star Micronics or Epson utility app (available free in App Store/Google Play), connect the printer to your restaurant's Wi-Fi network.
  4. Print a test page to confirm the printer is connected. The configuration page will now show an IP address.
2

Find the Printer's IP Address

  1. After connecting to Wi-Fi, print a configuration page again (hold Feed 3 seconds).
  2. Note the IP address shown on the page (format: 192.168.x.xxx).
  3. Your printer and the device running Boom must be on the same Wi-Fi network.
3

Configure Boom to Use the Printer

  1. Log into your Boom portal at boomonlineordering.com/portal.
  2. Navigate to Settings → Hardware → Receipt Printer.
  3. Select your printer model (Star TSP100 or Epson TM-T88).
  4. Enter the IP address from Step 2.
  5. Click "Test Print" — the printer should print a test receipt.
  6. Set "Auto-print incoming orders" to On.
4

Set Print Copies

  1. Under Settings → Hardware → Receipt Printer, you can set how many copies to print per order.
  2. Most restaurants print 1 copy for the customer and 1 for the kitchen (or use the KDS for kitchen instead).
  3. We recommend 2 copies: one customer receipt, one kitchen ticket.

Troubleshooting

Printer is connected but won't print

Confirm the printer and your ordering device are on the same Wi-Fi network. Try pinging the printer IP from a browser — if it doesn't respond, the IP may have changed. Check router settings for a DHCP reservation to keep the printer IP fixed.

Test print works but orders don't auto-print

Check that "Auto-print incoming orders" is enabled in Settings → Hardware. Also confirm the printer stays powered on when the restaurant is closed — some printers sleep and miss orders.

Print quality is poor or blank

Thermal paper loads with the heat-sensitive side (usually the shiny side) facing up. If it loads the wrong way, prints appear blank or very light.

Still having trouble?

Email us at support@boommedia.us with your printer model and IP address and we'll get it sorted.

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